by Jeff Mowatt | Jan 31, 2022 | Advice for Agents
What if there was an instant way to build more trust with your customers every time you sent emails? It costs zero and only takes about one minute one time to set up. The resulting boost in trust is often the difference between your messages being sent to trash, or...
by Jeff Mowatt | Dec 31, 2021 | Advice for Agents
I should qualify the title of this article. As you can imagine, there are plenty of inappropriate behaviours that people could display on Zoom or Teams. Some are obvious: taking phone calls, talking to coworkers in the background, forgetting to wear pants (yikes)! In...
by Jeff Mowatt | Oct 1, 2021 | Advice for Agents
Of all the books and tips about how to get along better with friends, family and clients, there’s one approach that I believe is the most effortless and under rated. I was reminded of it when our 17-year-old daughter Haley complained about Gail, her classmate, who...
by Jeff Mowatt | Sep 28, 2021 | Advice for Agents
Chances are you’ve experienced delays waiting for someone to respond to your email. That person may be overloaded or unorganized and yet you’re held responsible for the lack of progress. Here are two tips to get faster replies to your emails. First tip: Modify your...
by Jeff Mowatt | Sep 14, 2021 | Advice for Agents
I’ll just come right-out and say it. I believe that treating customers fairly and equally is a mistake. It’s unprofitable. It belittles customers and employees. And it’s unethical. There, I’ve said it. Certainly, we should treat people fairly – but not equally. I’m...
