by Jeff Mowatt | Jan 15, 2018 | Advice for Agents, Featured
Have you ever wondered how likely people are to recommend you? Are other brokerages hearing about you from your customers and considering offering you a job? The likelihood of these kinds of recommendations is based on what I call your Trust Equity Score. The higher...
by Jeff Mowatt | Nov 30, 2017 | Advice for Agents, Featured
Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want. When things go wrong, how well is your team equipped? Having trained customer service teams for over 25 years –...
by Jeff Mowatt | Jul 18, 2017 | Advice for Agents
Sports bloopers are often preventable errors that favor the other team. The classic is when players score against their own side. In the world of real estate, there are similar blunders – particularly during buying conversations with potential customers – that end up...
by Jeff Mowatt | Jun 6, 2017 | Advice for Agents, Featured
Within virtually every organization, employees from different departments will have to interact with one another without having direct authority over them. That can easily create conflicts and bruised egos. That’s why when I coach teams on how to enhance internal...
