by Robert E. Lee | Aug 24, 2015 | Featured, Guest Columns
This is tongue-in-cheek. Stop, pause and re-organize if you consider doing any of these things. 1. Don’t return that phone call until a “more convenient time”. If the answer can truly wait, great. Return the call or send a quick text message right away and say the...
by Robert E. Lee | Jul 15, 2015 | Featured, Guest Columns
Consider this: Cable companies, the gatekeepers of home entertainment (with the worst customer service records of most industries) have seen their business model turned on its head. “Streaming this” and “downloading that” has changed the way people access their...
by Robert E. Lee | Jun 3, 2015 | Featured, Guest Columns
Consider the “technology company” Uber for a moment: They have neither employees on the front lines nor do they own cars. Uber is simply a technology company with a platform that connects drivers with passengers. For that they collect a share of the fare. The driver...
