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Listening when you’d rather talk

Listening when you’d rather talk

[quote_box_center]“I like to listen. I have learned a great deal from listening carefully. Most people never listen.” – Ernest Hemingway[/quote_box_center] There are two types of passive listener – reverent and irreverent. The former, a more respectful, non-reactive...
The lost art of listening to clients

The lost art of listening to clients

[quote_box_center]“Never fail to know that if you are doing all the talking, you are boring somebody.” – Helen Gurley Brown[/quote_box_center] In this segment of my series on effective communication, I offer this slightly abridged excerpt from my book, The Happy...
Kinesics: Communicating with body language

Kinesics: Communicating with body language

[pull_quote_center]“Don’t fake it till you make it. Fake it till you become it.” – Amy Cuddy[/pull_quote_center] Communication isn’t all verbal; it’s also visual or physical. Your body can speak volumes and doesn’t naturally lie. Grasp every opportunity to personally...
The art of conversation

The art of conversation

When it comes to human relationships, smartphones are quite stupid. Contrary to the common perception that we’re living in a hyper-connected society, I think wireless communication is partly responsible for the growing sense of separation, of disconnectedness and the...