Nicolle Scavuzzo is the new chief operating officer of Chestnut Park Real Estate in Toronto.
Scavuzzo was previously global vice-president, recognition and insights at Four Seasons Hotels & Resorts. In that capacity, she developed, trained and led an international team “dedicated to providing superior customer service and loyalty based on a connected consumer experience design and data curated with a proprietary CRM system,” says the company in a news release. Prior to that, she was global director for American Express in New York on the team responsible for developing the first U.S. customer loyalty coalition program, and previously led business insights on behalf of all U.S. retail merchants.
Most recently, she was part of the executive leadership team responsible for leading global marketing and establishing an industry practice at Kognitiv Corporation, an entity that acquired Aimia Loyalty Solutions in 2020.
“With her strong background in luxury client services, marketing and the technology that supports it, Nicolle is a tremendous addition to the Chestnut Park leadership team,” says Gavin Swartzman, CEO of Peerage Realty, a partner with Chestnut Park. “She also brings insight in the ways we can even more fully leverage Chestnut Park’s established relationship with the Christie’s International luxury brand.”
“Nicolle brings the world-class luxury experience and positive energy that will drive the next phase of Chestnut Park’s growth,” says Chestnut Park CEO Chris Kapches. “Her ability to focus on providing a best-in-class service experience to our clients, and to shape and deliver best-in-class marketing initiatives, while supporting business development and training on behalf of our community of agents, is unrivalled.”
She has been fired now as of August 21, 2023.
It was a terrible idea to expect someone who has never had boots on the ground, a real estate license or spent a single day in a real estate office as a staffer or realtor to be handed the reigns of a prestigious, complicated company like Chestnut Park. She treated realtors like a rewards program.
This is a big win for Chestnut Park realtors and the industry and the profession as a whole: training, experience, knowledge of the industry, best practices and the importance of integrity still matter.
At Peerage Realty Partners we do not typically bother to engage with online commentators. The tone and the inaccuracy of the remarks about Nicolle Scavuzzo, former Chief Operating Officer of Chestnut Park Real Estate, however, warrants an exception. During her tenure at Chestnut Park, Nicolle was a respected member of the leadership team who made valuable contributions to the business. To anonymously suggest otherwise does a disservice to Nicolle and her excellent reputation.