A B.C. Realtor has been fined $10,000 for allowing her clients to view a home unsupervised in Maple Ridge.
Nan (Nancy) Wang, a representative with Metro Edge Realty, was disciplined by the BC Financial Services Authority (BCFSA) following an investigation into the 2021 incident. Wang was found to have committed professional misconduct and conduct unbecoming of a licensee under the province’s Real Estate Services Act, according to a consent order issued on Nov. 6, 2024.
What happened?
The misconduct stemmed from a property viewing on Jul. 17, 2021. Rather than attending the showing with her client, Wang gave the client her Sentrilock access card, which allowed them to view the home alone.
After the viewing, the sellers found that both the front and back doors had been left unlocked. When the listing agent confronted Wang about the situation, she initially claimed that the client had been accompanied by an unlicensed assistant who had used the access card. She later admitted this wasn’t true, apologized to the listing agent and sellers and accepted responsibility for her actions.
In a written statement to BCFSA investigators, Wang confirmed the details of the incident, acknowledging that she had allowed the client to view the home without her supervision and apologized for her misconduct.
Professional standards breached
In the consent order, Wang admitted she failed to act in the best interest of her clients by “failing to attend the viewing of the Property to provide her knowledge and advice about the proposed purchase transaction,” failed to act honestly by misleading the listing agent and endangered “the safety of the Property by not being there to ensure it was secured after the viewing.”
Why the fine was reduced
The initial penalty for Wang’s misconduct was $20,000; BCFSA ultimately reduced it to $10,000. This decision took into account several mitigating factors, including her early acknowledgment of the misconduct, her apologies to those involved and her cooperation throughout the investigation. She also completed remedial education.
Wang has been a licensed real estate agent since 2012 and has no record of disciplinary action, according to the consent order. She has three months to pay the fine, and failure to comply could result in her license being suspended or cancelled.
