Select Page
On customer service

On customer service

I have been thinking about two companies I was involved with in the past, one as an employee (The Toronto Star) and the other for a time as a business partner (Rogers Corporation). I am curious to see how they conduct their business in today’s increasingly competitive...
On customer service

The power of trust: Strategic alliances

Real estate agents and brokers who started their business practice in the ʼ80 and ʼ90s have witnessed first-hand the way the industry has changed. The once vertical relationship between real estate professional and client, whereby a salesperson’s value was centred on...