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On customer service

On customer service

I have been thinking about two companies I was involved with in the past, one as an employee (The Toronto Star) and the other for a time as a business partner (Rogers Corporation). I am curious to see how they conduct their business in today’s increasingly competitive...
On customer service

The power of trust: Strategic alliances

Real estate agents and brokers who started their business practice in the ʼ80 and ʼ90s have witnessed first-hand the way the industry has changed. The once vertical relationship between real estate professional and client, whereby a salesperson’s value was centred on...
Legal issues: Unprofessional conduct

Legal issues: Unprofessional conduct

In an interesting Alberta case, a chartered accountant was involved in disputes with both the builder of her residential condominium and the condominium’s property management company. During the disputes the chartered accountant sent threatening emails to the...