by Jeff Stern | Sep 6, 2019 | Columnists, Featured
There is such a thing as fierce customer loyalty. Even in our culture of choice and options. I know, because I am a loyal customer. So are my clients. So are most people I know who finally, finally find that rare company who understands and delivers excellence in...
by Jeff Stern | Apr 8, 2019 | Columnists, Featured
I’ve been in business pretty much since I was a child. My first business as a disc jockey began when I was 15-years-old as Jeff Stern Music Services, then I bought and ran Odyssey Light and Sound for many years after. First, I had to take a taxi to gigs, then once I...
by Jeff Stern | Feb 13, 2019 | Columnists
I’ve spotted a hole in the market – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is, consumers want it, but no one is offering it as part of their service. It sounds like a riddle, doesn’t...
by Jeff Mowatt | Nov 30, 2017 | Advice for Agents, Featured
Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want. When things go wrong, how well is your team equipped? Having trained customer service teams for over 25 years –...
by Nick Kljaic | Mar 7, 2017 | Technology
The real estate industry continually comes up short when it comes to marrying technology with real estate. Welcome to the land technology forgot. One particular area that surprisingly falls short is the customer service department. Nowadays, potential home buyers and...
