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When it’s time to divorce your clients

When it’s time to divorce your clients

From time to time and for myriad reasons, service providers need to let a client or class of clients go. As with any other difficult conversation, there’s a right way and a wrong way to make the decision and break the news. Step one: Be methodical when making the...
I ghosted a client

I ghosted a client

I ghosted a client. I know. Mature, right? Like something teenagers do in high school. All of a sudden, one day, I decided not to return a client’s email. A request for a showing. The umpteenth showing. I know. I left a lot of money on the table. A possible purchase...