by Nicole Attias | Nov 4, 2022 | Advice for Agents
When we think of real estate and business, new deals often come to mind. What we sometimes forget is the relationship once the sale is complete. Following up is essential to knowing if everything worked out on the client’s end. While finding new business can be...
by Ross Wilson | May 1, 2018 | News
Continuing from my last column about clients – love ’em or leave ’em – let’s go a little further on the topic of challenging clients. If your client thinks they’re right and you think they’re wrong, then from their perspective, you’re wrong to think they’re wrong...
by Ross Wilson | Mar 9, 2018 | Featured
[quote_box_center]“Don’t be afraid to fail. Don’t waste energy trying to cover up failure. Learn from your failures and go on to the next challenge. It’s okay to fail. If you’re not failing, you’re not growing.” – H. Stanley Judd[/quote_box_center] Do you ever...
by Jeff Mowatt | Nov 30, 2017 | Advice for Agents, Featured
Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want. When things go wrong, how well is your team equipped? Having trained customer service teams for over 25 years –...
