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Who are they to demand changes?

I wish to respond to an article in the July issue of your magazine, Industry leaders demand changes now.   How crass. Think about it. Who are they to demand anything? The industry is made up for the most part by independents — many of which took over after these...

Home is where the heart is

  If you ever find yourself driving through downtown Toronto and come upon the intersection of Cherry Street and King Street East, you will see some old white row houses on the southeast corner.   That's where I lived with my family, when we first came to Canada...

Who are industry leaders?

I am always annoyed by the term “industry leaders” as it is applied to those few people who speak for the franchises or national companies. They are no doubt very nice people and good at what they do, as are most others who have lasted for any length of...

High-tech, high-touch increases your sales

BY ROLF HITZER   If you take a moment to analyse your sales over the past year, you’ll find an interesting statistic. Odds are that 70 per cent of your sales appointments originated from someone you know, or someone you know who referred the customer to call you....