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7 lessons from a Disney vacation

7 lessons from a Disney vacation

Just before the pandemic hit, I went on holiday. And I couldn’t help myself. What was supposed to be a vacation turned into a Disney master class about marketing and service. Disney sets a precedent across the world for what a “customer experience” should be. So, what...
How to hire amazing talent as the market rebounds

How to hire amazing talent as the market rebounds

Many of us have laid off some stellar and talented employees due to the economic halt the COVID-19 lockdown has caused. The good news is that the downturn in the economy will create an influx of incredibly qualified candidates in the job market searching for their...
How agents can prepare for the new normal

How agents can prepare for the new normal

In these challenging times, many people are feeling stuck and unsure. With everything so uncertain, it’s difficult to know where to start or what to do in order to safeguard a business and emerge successfully when the situation improves. Now more than ever it’s...