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The sales rep’s role as a hand-holder

The sales rep’s role as a hand-holder

My clients were frantic on the phone. Could I please come over as soon as possible? There was a snag in their application for the propane rental at the new property they had just purchased.     Their lawyer had suggested that I could help them with their application....
What you offer that no one else is doing

What you offer that no one else is doing

I’ve spotted a hole in the market – something every business used to offer, but that has virtually disappeared from the customer service landscape. The thing is, consumers want it, but no one is offering it as part of their service. It sounds like a riddle, doesn’t...