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The dangers of the insurance clause

The dangers of the insurance clause

The most hated of lease clauses – the insurance clause – is not only frequently ignored, but is also poorly understood by almost everyone in the real estate industry. And that includes real estate lawyers. Yet, it can be the most dangerous. Chris Case, associate...
Kinesics: Communicating with body language

Kinesics: Communicating with body language

[pull_quote_center]“Don’t fake it till you make it. Fake it till you become it.” – Amy Cuddy[/pull_quote_center] Communication isn’t all verbal; it’s also visual or physical. Your body can speak volumes and doesn’t naturally lie. Grasp every opportunity to personally...
Ethics in real estate: Learning to be ethical

Ethics in real estate: Learning to be ethical

If you come across a rotten egg and you break it, it stinks. This adaptation, from a Russian proverb, reflects a life reality. My interest in it is in exploring possible takeaways in the realm of real estate education and practice. A visit to the Real Estate Council...
Customer surveys are a must

Customer surveys are a must

In this electronic age, everyone talks about how important it is to give genuine, excellent customer service to generate and maintain a healthy, profitable business. Sadly, the majority only pay lip service to what is really required. To give great customer service,...